Frequently Asked Questions

Yes. If you're unsure which product is right for your application, contact our team with your requirements and we'll help point you in the right direction.

Yes. We supply customers across Australia and can assist with product selection and general technical questions remotely.

Warranty coverage varies by product and manufacturer. Refer to the applicable product or warranty information, or contact our team if you need help confirming coverage.

Stock availability varies across our product range. Contact our team if you need to confirm availability before placing a time-sensitive order.

Order and invoice documentation is provided as part of the purchasing process. Contact our team if you require additional documentation for your order.

We ship eligible products to customers across Australia. Freight options and costs may vary depending on the products ordered and delivery location.

Delivery times depend on product availability, your location and the freight service required. Contact our team if you need an estimated timeframe before ordering.

Contact our team to discuss collection options and confirm when your order will be ready.

Tracking availability depends on the freight service used for your order. If you need help locating a shipment, contact our team with your order details.

Delivery options depend on the size of the order and freight service required. Contact our team if you need delivery to a PO Box or other non-standard address.

Large, bulky or oversized products and deliveries to some rural locations may require specialised freight arrangements. Contact our team if you're unsure about delivery to your location.

If you believe your order has been lost in transit, contact our team with your order details so we can investigate the shipment with the carrier.

If your goods arrive damaged, contact our team promptly with your order details and photographs of the packaging and damaged products so we can assist.

Orders can be placed through our online store. If you need assistance with product selection or a larger order, contact our team before purchasing.

Available payment methods are displayed during checkout. Contact our team if you need to discuss payment arrangements for a larger or trade order.

Contact our team as soon as possible if you need to change or cancel an order. Whether changes can be made will depend on the order's processing and dispatch status.

Contact our team promptly with your order details and information about the damaged or missing items so we can review the issue and assist.

If you need to cancel an order, contact us as soon as possible. Cancellation availability may depend on whether the order has already been processed, ordered from a supplier or dispatched.

Product pricing may change from time to time. The applicable price will generally be the price displayed or quoted at the time of purchase, subject to any applicable terms and conditions.

If you've received a comparable quote elsewhere, send it through to our team. We'll review the products, specifications and quantities and let you know what we can offer.

Trade pricing may be available to contractors, installers, agricultural businesses, commercial customers and organisations purchasing equipment regularly or for larger projects.

There isn't necessarily one fixed order quantity. Available pricing depends on the products, quantities, order value and project requirements.

Send us your contact details, products, approximate quantities and project information. Our team can then review your requirements and discuss available trade or project pricing.

Yes. For larger solar pumping and water infrastructure projects, our team can help identify suitable equipment and discuss the products and quantities required for your application.

Contact our team to discuss account and payment options that may be available for your business.